Shopping and Returns Policy/Process
Shopping Process
You can order any of the products we offer on our website, as long as this particular product is not sold out. To order the first step you need to make sure that your address is added to your profile and that this home address is in Iraq, make sure to enter the correct address. We will refund your money if we are unable to reach you or encounter a problem, after you enter your address, add the product to your cart and add the payment information, and wait patiently for your order to arrive
Return Policy
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We offer a Week refund/return policy for all products purchased from our store. If for any reason you are not satisfied with your purchase, you may return it to us within 7 days of receiving the item.
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To initiate a return, please contact our customer service team within less than 7 days of receiving the item. We will provide you with instructions on how to return the item.
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Once we receive the returned item, we will inspect it to ensure it is in its original condition and packaging. If the item is deemed to be in its original condition, we will process your refund within approximately 3 business days.
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The refund amount will be a bit less than the original purchase price of the item, due to taxes and shipping costs.
Return Process
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Initiate Refund Request: The customer contacts our customer service team within the specified timeframe to request a refund. The customer provides their order number and reason for the refund.
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Verification of Refund Eligibility: The customer service team verifies the customer's eligibility for a refund by confirming that the product was purchased within the specified timeframe and meets our return policy criteria.
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Authorization for Refund: If the product meets our refund policy criteria, the customer service team authorizes the refund and provides instructions on how to return the product.
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Return the Product: The customer returns the product to us within the specified timeframe and in its original condition and packaging. The customer is responsible for any shipping costs associated with the return.
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Inspection of the Product: Once we receive the returned product, we inspect it to ensure it is in its original condition and packaging. If the product is not in its original condition, we reserve the right to reject the refund request.
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Processing of Refund: If the product is in its original condition, we process the refund within the specified timeframe. The refund is issued via store credit.
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Confirmation of Refund: We notify the customer once the refund has been processed and provide any relevant details, such as the refund amount and expected time for the credit to appear on the customer's account.
